Non-Discrimination Notice and Complaint Procedures

The Mountain Express operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, and without regard to disability in accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA). Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI and/or ADA or has a complaint about the accessibility of the transit system, may file a complaint with the Mountain Express.
For more information on the Mountain Express’s civil rights program, and the procedures to file a complaint, contact Chris Larsen, Transit Manager; Phone: 970-349-5616; email:; or visit our administrative office at 803 Butte Avenue, Crested Butte, CO 81224.

A complainant may file a complaint directly with the Colorado Department of Transportation (CDOT) or the Federal Transit Administration (FTA) by filing a complaint directly with the corresponding offices of Civil Rights: CDOT: ATTN: Title VI or ADA Program Manager, 4201 East Arkansas Avenue, RM: 150, Denver CO, 80222 FTA: ATTN: Title VI or ADA Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590

If information is needed in another language, contact 970-349-5616. Para información en Español llame: Chris Larsen, Transit Manager.

Aviso al Público Sobre los Derechos Bajo el Título VI y ADA: Mountain Express

The Mountain Express (y sus subcontratistas, si cualquiera) asegura complir con el Título VI y ADA de la Ley de los Derechos Civiles de 1964, Sección 504 de la Ley de Rehabilitación de 1973 y La Ley de ciudadanos Americanos con Discapacidades de 1990 (ADA). El nivel y la calidad de servicios de transporte serán provehidos sin consideración a su raza, color, o pais de origen y discapacidad.

Para obtener más información sobre la Mountain Express’s programa de derechos civiles, y los procedimientos para presentar una queja, Chris Larsen, Transit Manager; Phone: 970-349-5616; email:; o visite nuestra oficina administrativa en 803 Butte Avenue, Crested Butte, CO 81224. Para obtener más información, visite
El puede presentar una queja directamente con Colorado Department of Transportation (CDOT) o Federal Transit Administration (FTA) mediante la presentación de una queja directamente con las oficinas correspondientes de Civil Rights: CDOT: ATTN: Title VI o ADA Program Manager, 4201 East Arkansas Avenue, RM: 150, Denver CO, 80222 FTA: ATTN Title VI o ADA Program Coordinator, East Building, 5th Floor –TCR 1200 New Jersey Ave., SE Washington DC 20590.

Defining Your Civil Rights

The Mountain Express (MX) grants all persons equal access to all its public transportation services. It is further the intent of the MX that all persons are aware of their rights to such access.

What is Title VI?

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Note that Title VI does not address gender discrimination. It only covers race, color, and national origin. Other Civil Rights laws prohibit gender discrimination.

What is LEP?

As part of Title VI requirements, the MX has developed a Limited English Proficiency (LEP) Plan to help identify reasonable steps to provide language assistance for LEP persons seeking meaningful access to MX services as required by Executive Order 13166 “Improving Access to Services for Persons with Limited English Proficiency,” reprinted at 65 FR 50121 (August 16, 2000). A Limited English Proficiency person is one who does not speak English as their primary language and who has a limited ability to read, speak, write, or understand English.

What is the ADA?

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Since passage of the ADA in 1990, transit agencies such as the Mountain Express have worked to make their public transit systems accessible for people with disabilities by ensuring all transit buses and facilities are ADA accessible to allow for mobility aids such as wheelchairs. Mountain Express also follows a strict set of federal transit service requirements to ensure proper accessibility is available to persons with disabilities.

How do I file a complaint?

These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, for alleged discrimination in any program or activity administered by the MX.

These procedures do not deny the right of the complainant to file formal complaints with other State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and the MX may be utilized for resolution. Any individual, group of individuals, or entity that believes they have been subjected to discrimination prohibited under Title VI or ADA and related statutes may file a complaint.

The preferred method is to file your complaint in writing using the MX Title VI and ADA Complaint Form, and sending it to:

Title VI/ADA Coordinator
Mountain Express
P.O. Box 3482
Crested Butte, CO 81224
Phone: 970-349-5616

A formal complaint must be filed within 180 calendar days of the alleged occurrence. Complaints shall be in writing and signed and dated by the individual or his/her representative, and will include the complainant’s name, address and telephone number; name of alleged discriminating official, basis of complaint (race, color, national origin, or disability) and the date of alleged act(s). A statement detailing the facts and circumstances of the alleged discrimination must accompany all complaints.

In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the MX Title VI / ADA Coordinator by calling the phone number listed above. Under these circumstances, the complainant will be interviewed, and the MX Title VI / ADA Coordinator will assist the Complainant in converting the verbal allegations to writing.

How will my complaint be handled?

When a complaint is received, the Title VI / ADA Coordinator will provide written acknowledgment to the Complainant, within ten (10) calendar days by registered mail.

If a complaint is deemed incomplete, additional information will be requested, and the Complainant will be provided 60 calendar days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.

Within 15 calendar days from receipt of a complete complaint, the MX will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation. Within five (5) calendar days of this decision, the MX Transit Manager or his/her authorized designee will notify the Complainant, by registered mail, informing them of the disposition.

When the MX does not have sufficient jurisdiction, the MX Transit Manager or his/her authorized designee will refer the complaint to the appropriate State or Federal agency holding such jurisdiction.

If the complaint has investigative merit, a complete investigation will be conducted. The MX Transit Manager or his/her authorized designee will issue written letters of finding summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken as a result of the investigation to the Complainant within 90 calendar days from receipt of the complaint.
If the Complainant disagrees with the Mountain Express determination, he/she may request reconsideration by submitting a request in writing to the Mountain Express’s Board Chair within seven (7) days after the date of the Mountain Express’s letter, stating with specificity the basis for the reconsideration. The Mountain Express Board Chair will notify the Complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Mountain Express Board Chair will issue a determination letter to the Complainant upon completion of the reconsideration review.
If the Complainant remains dissatisfied with the MX’s resolution of the complaint, he/she has the right to file a complaint with the:
Colorado Department of Transportation
Division of Transit and Rail
4201 East Arkansas Avenue
Denver, CO 80222

Federal Transit Administration
Region 8
Attn: Civil Rights Officer
12300 West Dakota Avenue
Suite 310
Lakewood, CO 80228
Phone: 720-963-3300
Fax: 720-963-3333